Dolly and Ernie Ceramics

Shipping & Returns

SHIPPING:Shipping and packaging charges are added to the order total and are based on weight and distance shipped. All orders are shipped via carrier; you have your choice of carrier delivery options upon checkout. For faster delivery, orders may be shipped Next Day Air, 2nd Day, or 3-Day Priority via USPS. These options will not decrease order processing time, but offer expedited delivery once the order has left our warehouse. If standard(ground) shipping is selected the purchaser is responsible for any fees associated with the return of any package for incorrect information submitted at check out.

SHIPPING DAMAGES: We will handle all claims with the carrier. You must notify us of any damage to your order within three days after delivery. Any delay in notifying our company may result in your claim being denied. If your order has been damaged during shipping you must retain the box, all shipping materials and items as you received them. A representative may be in contact with you within seven working days of the claim date.

ORDER PROCESSING:Large quantities of a single item will require a much longer time to fill. Please email for an approximate delivery time for any quantities above ten for a single item. Please allow one to three weeks for delivery, subject to stock in inventory. Orders are normally processed within three business days. If a item is temporarily out of stock it will be placed on backorder and shipped as soon as available unless otherwise requested. Credit card orders will not be charged for back ordered items until ready to ship.

RETURNS: If an item is returned because of defect or error on our part, the item will be replaced or credited without incurring the restocking fee. Any other returns will be subject to a 20% restocking fee, and must be returned undamaged and unaltered within 20 days of shipment. You must e-mail customer support and receive a return merchandise # before returning any items for refund. 

PRICE CHANGES: Prices are subject to change without notice. All prices exclude shipping, handling and sales taxes for Pennsylvania residents.

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